Learnings From a Telecom Design Project

Learnings From a Telecom Design Project

Learnings From a Telecom Design Project

2+ years working at Stellar Elements (formerly projekt202) design agency

Time Frame:

June 2022 - Present

My Role:

UX/UI Designer

Featured Skills:

Concept UX Design
Visual UI Design

The Project

  • 2+ years working at Stellar Elements and their parent company, Amdocs.
  • I help Amdocs create a white label internal tool used by telecom salespeople.
  • I help Stellar Elements customize this white label tool for a major telecom company client.
  • Salespeople use this tool while selling telecom products (internet, phone and cable) to customers over the phone.
  • The goal is to improve the tool so salespeople can input customer internet and cable orders more quickly, leading to an increase in sales.

The Setup

  • I work directly with a team of 6 and collaborate with multiple teams abroad across 6 timezones.
  • Tools/programs: Figma, Jira, Zoom, Outlook, Teams, Slack, Airtable, Confluence

The Highlights/Contributions

  • High fidelity pattern library creation and management in Figma.
  • Involvement with design features for 3 different versions/releases.
  • I’ve become the expert on everything related to promotions designs, how they function, are presented in the UI and communicated to Users. See Detailed Case Study
  • Helped to improve the working relationship between teams and how UX is represented in the project workflows.
  • Worked with 7 amazing designers, helped on-board many new members. Became a constant and familiar face to the client and partnering teams.

Navigating the Team Dynamics

I gained experience in:
  • Team collaboration (both with the client and parent company - Amdocs)
  • Onboarding new design members
  • Presenting design concepts/progress
    • Leading discussions to focus on key decisions/outstanding questions
  • Tracking design decisions/iterations
  • Advocating for good user experience while working cross functionally with product stakeholders
  • Team collaboration (both with the client and parent company - Amdocs)
  • Onboarding new design members
  • Presenting design concepts/progress
    • Leading discussions to focus on key decisions/outstanding questions
  • Tracking design decisions/iterations
  • Advocating for good user experience while working cross functionally with product stakeholders
  • Team collaboration (both with the client and parent company - Amdocs)
  • Onboarding new design members
  • Presenting design concepts/progress
    • Leading discussions to focus on key decisions/outstanding questions
  • Tracking design decisions/iterations
  • Advocating for good user experience while working cross functionally with product stakeholders

Deliverables I Created

  • Rapid prototyping
    • Wireframes
    • High fidelity
  • Logistics diagrams
  • Design specifications
  • Figma file organization
  • Figma component creation
  • E-commerce UX/UI design patterns:
    • Search / filters
    • Product descriptions
    • Product comparison
    • Promotions
    • Cart

UI Design Samples

Designs have been adjusted to respect the privacy of the client.
Select Offers Screen
Drawer at bottom allows Salespeople to compare offers
Configure Offers Screen
Promotions table displayed for a service

Lessons Learned

  • Clear communication is crucial when you're juggling the design of both a white label generic tool and a customized version for a client.

  • Keep presenting the most optimal UX design, but expect project limitations and have backup designs ready to present as 2nd and 3rd choices.

  • Avoid long design documentation or prototypes, keep things concise and point out major updates/design changes so they are easy to follow.

Testimony

Debbie Lefkowitz
Project Manager at Stellar Elements
(formerly projekt202)
"Amelia is an outstanding Experience Designer. She is able to translate engineering speak and unclear requirements into simple and elegant user experiences. She is wicked fast with Figma, which she combines with great attention to detail. 





Amelia is a team-player who is always willing to help and support other designers and team members. She is always cheerful and happy, no matter how stressful the work or tight the deadlines. 





Amelia also has great customer facing skills. She’s a solid presenter and a great listener. She is able to defend her design decisions while also taking in client and stakeholder feedback. 



Amelia works well with Product Managers, Developers and Program Managers. I cannot recommend Amelia highly enough. She’s a joy to work with and would be a great addition to any team."

Other Projects

Thoughtful Promotions
Company: Stellar Elements / project202
Type: B2B, Salestool, UX and UI Design
Public Speaking Opportunities
Companies: UO IIDA and Springboard (volunteer)
Type: Presentation, career change strategies, personal branding
Peer Mentor Memories
Company: Springboard (volunteer)
Type: Mentoring, design critique, creating community
Amelia Burnett
User Experience Designer with a background in interior architecture
Email: AmeliaLBurnett@gmail.com
LinkedIn: /AmeliaLBurnett
© Amelia Burnett, 2024
CC BY-NC-ND 4.0
Amelia Burnett
User Experience Designer with a background in interior architecture
Email: AmeliaLBurnett@gmail.com
LinkedIn: /AmeliaLBurnett
© Amelia Burnett, 2024
CC BY-NC-ND 4.0
Amelia Burnett
User Experience Designer with a background in interior architecture
Email: AmeliaLBurnett@gmail.com
LinkedIn: /AmeliaLBurnett
© Amelia Burnett, 2024
CC BY-NC-ND 4.0